Why the Service sector?
Improving efficiency has not traditionally been an objective for companies in this sector (security, health, call centres, etc.), as they have been more concerned with increasing their market share or improving their quality of service. However, the socio-economic situation is refocusing the strategic objectives of these companies on greater adjustment to the market environment (smaller price margins) and being more efficient operationally (lower operating costs), whilst still maintaining their quality of service and the scalability of their processes so that they can continue to grow their market share.
This increase in operational complexity means that the sector is seeking to process data and deal with complexity in ways that are different from those used to date.
What do we offer?
The companies in this sector are beginning to use technologies that have already proved successful in other sectors, where analytical techniques have shown that they can significantly increase operational efficiency and thus have a very positive impact on the balance sheet. Applying advanced analytical techniques makes it possible to analyse and use large volumes of data and variables in tasks such as creating a more customised price offer, optimizing sales channels, and the optimal planning of resources.
decide has extensive experience in projects offering consultancy, implementation and the maintenance of decision support systems. These are based on analytical and predictive techniques, which are key factors in decision making. The use of decision making solutions that incorporate business intelligence sets a company apart from the rest.
decide is a company with years of experience in applying analytical and predictive techniques to the development of solutions to reduce costs and increase profits. Aware of our customers’ needs, we offer technological consultancy services in order to identify the best option for dealing with a problem, and we then undertake the development and implementation of the necessary software, offering our customers an end-to-end service.
Our customers have achieved a rapid return on their investments, as well as gaining the ability to adapt to the changes demanded by the market.