Services

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Companies are increasingly trying to adapt their products to the needs of individual consumers. In addition to the significant effort continuously being made to understand the consumer, it is very common nowadays to offer configurable products, or in other words, …

The current trend in the insurance industry is to facilitate applications for services and the processing of customised services. Providing services that are increasingly customised and tailored to customers is used as a differentiator for insurers.

Companies’ bottom lines are seriously affected by the impact of losing customers, of not offering differentiated service and not gauging customer satisfaction. Repeat customers are more likely than new customers to purchase higher value products that generate more profits.

Automating fraud detection is a must for big finance and insurance companies and several factors must be considered. On the one hand, these companies have large customer portfolios, making it impossible to manually track all actions of all customers

Sales has traditionally been considered a discipline with a highly subjective component and, therefore, very complicated to objectify. The ability to sell was considered something innate and impossible to learn.

Retailers, manufacturers, distributors and service providers all face a common problem: managing and optimizing purchase orders. Multiple suppliers, each one with different terms and levels of reliability, must be synchronised in order to provide a quality service for customers.

Transport, as well as its costs, is a feature of many services. The increase in fuel prices, as well as the growth we are experiencing in e-commerce, is converting transport into one of the most significant costs in many companies’ value chains.

Personnel scheduling and planning is a need present in all companies with services that rely heavily on human resources. Moreover, if these services are offered within flexible timeframes or using skilled workers, this task quickly takes on a complexity that far exceeds the capabilities of human beings.

In the current environment of strong competition and constant innovation, it is increasingly common for companies to offer new products adapted to the changing tastes of consumers.

The products offered by financial institutions and insurers involve a pricing system that depends on multiple factors, including the specific characteristics of the customer requesting the product. Similar situations exist in other sectors whereby the final price of a service/product…

In sectors such as finance and insurance, the processes for issuing products and selling policies are governed by guidelines that follow complex logic. The flow of iterations that supports the processes for selling these products is determined by factors such as an assessment of customer risk, …

Scoring models are used by insurance companies, financial institutions and all companies in general that sell services or products with an implicit risk. These models determine whether the assessment of the risks of a particular combination of operations/customer is good or not good…

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